1. Order Processing

Orders are processed within 1-3 business days after payment confirmation. Custom (OEM/ODM) orders follow the production schedule agreed in your quotation.

2. Shipping Methods

We ship worldwide via courier (DHL, FedEx, UPS, TNT) and international air/sea freight. The available methods for your destination and order size are shown at checkout.

3. Delivery Timeframes

Courier delivery typically takes 5-12 business days depending on destination. Bulk sea freight orders usually take 25-40 days. Exact estimates are provided after order confirmation.

4. Tracking

A tracking number is sent to your email as soon as your order is shipped. You can track the parcel on the carrier's website.

5. Customs and Duties

Import duties, taxes and customs clearance fees are the responsibility of the buyer, unless otherwise agreed. We declare the shipment at its actual commercial value as required by law.

6. Undeliverable Parcels

If a parcel is refused, not collected or returned due to incorrect address, the buyer is responsible for the return shipping costs and a re-delivery or restocking fee may apply.

7. Order Issues

If you have not received your order within the expected timeframe, contact admin@zootaa.com and we will investigate with the carrier immediately.